Return & Refund Policy

Astro Sankalp

1. Eligibility for Returns & Replacement

Customers may request a return or replacement within 7 days of delivery in the following cases:

• Product received is damaged or defective

• Incorrect item delivered

• Missing items in the order (must be reported within 72 hours)

Conditions:

• Product must be unused and in original condition

• Original packaging, tags, and accessories must be intact

• Proof (photos/videos) is required while raising the request

• Return pickup will be arranged from the original delivery address

2. Non-Returnable Items

Returns or replacements will not be accepted if:

• Product has been used or damaged by the customer

• Request is made after 7 days of delivery

• Missing item is reported after 72 hours

• Issue is based on expected results or benefits not achieved

3. Return Process

Step 1: Initiate Request

Email us at support@astrosankalp.com with:

• Order details

• Description of issue

• Supporting images/videos

Step 2: Approval

Our team will review your request and confirm eligibility.

Step 3: Return Pickup

• A pickup will be scheduled from your address

• Ensure product is properly packed

Step 4: Inspection

• Returned item will be inspected upon receipt

• Approval is subject to quality check

4. Refund Policy

Store Credit (Primary Method)

• Approved returns will be refunded as Store Credit (Astro Credits)

• Credit value will be equal to the returned product amount

• Can be used for future purchases on the platform

Refund to Original Payment Method

• Available on request

• A processing fee of ₹100 will be deducted

• Refund timeline depends on payment provider

Special Cases

• Damaged/defective product → Full store credit issued

• Partial return → Partial credit issued accordingly

5. Replacement Policy

• Replacement will be processed after receiving the returned product

• Dispatch is usually done within 3–5 working days after approval

6. Digital Services (Important for Your Business)

For astrology consultations and reports:

• No refund once the service has started

• Missed sessions or partially used services are non-refundable

• In case of technical issues, support or rescheduling may be provided

7. Quality & Authenticity Assurance

Authenticity

We ensure all spiritual and astrology-related products are sourced from trusted vendors and are genuine.

Quality

Each product is checked to meet quality standards before dispatch.

Important Note

While Astro Sankalp maintains high product standards, we do not guarantee specific outcomes or results from the use of any product or service. Results may vary based on individual beliefs and usage.

8. Contact Information

For any queries or assistance:

📧 Email: support@astrosankalp.in

Our support team will assist you with all return, refund, or replacement concerns.